During 2020, the healthcare industry experienced a dramatic shift in how everyday operations are conducted. One tool in particular is now being relied on more than ever to keep patients informed, capture more opportunities and revenue, and ensure a seamless patient experience — the phone.
In this on-demand webinar, Call Box's Corey Johnson and Katie Tinkle will share how phone processes have dramatically changed from 2019 to 2020, offer specific data points to understand how your practice's phone metrics stack up compared to industry averages, and provide actionable recommendations to improve phone handling. Furthermore, Corey and Katie will dive into top 2020 trends to pinpoint how the phone has been leveraged throughout the year and offer recommendations to improve and capture more revenue in 2021.
In this free webinar, you'll discover:
How the role of the phone is rapidly changing and becoming more critical than ever.
How phone processes and metrics have shifted from 2019 to 2020.
The top five phone trends of 2020 and how your practice stacks up.
Where phone trends are headed in upcoming years and how to stay ahead of the competition.
A webinar workbook to apply the topics covered at your own practice.
