6 Ways Practices Are Managing Higher Call Volume with Fewer Resources
Between February and June of 2020, healthcare practices experienced a 69% increase in phone calls due most prevalently to the additional coordination now needed for patient appointments. This surge in patient calls has been a challenge for many practices to manage as a result of reduced overall resources. With fewer staff members, shrinking budgets, and continued pressure to provide patients with a top-notch experience, many practices have felt overwhelmed by their current call volume.
In our on-demand webinar, Corey Johnson will share six practical ways healthcare practices are effectively managing increased call volume by leveraging technology, trend-based reporting, alternative forms of communication, and other helpful tools. Furthermore, he'll provide real examples of how practices are deploying these strategies and offer clear takeaways you can implement immediately.
In this free webinar, you'll discover:
An in-depth comparison of phone trends in Feb vs. June of 2020
Six strategies and tools to effectively manage increased call volume
How to implement the six key recommendations at your own practice
A detailed workbook to analyze your phone trends and drive improved outcomes
Success stories of practices that have effectively implemented the suggested strategies and lessons learned from their experiences
For the past 7 years, Corey has worked with thousands of organizations to increase their bottom line through enhancing phone handling and converting more opportunities. Corey earned his MBA from the University of Delaware and graduated from UNC where he studied how the power of data can affect organizational change.