In 2020, 37% of patients were unable to connect to someone who could help them when calling a healthcare practice.
This staggering metric means that an average of 37% of patients who call your practice are slipping through the cracks before even speaking to a qualified staff member. Whether these patients are hanging up on hold, hitting voicemail, or reaching a busy signal, poor call connection causes mediocre patient experience and overall lost revenue for your practice.
In our on-demand webinar, Call Box's Ford Kirk will share how call connection impacts the overall success of your organization and straightforward strategies to improve connection quickly. Furthermore, he'll dive into the root causes of substandard connection performance and how this metric is trending over time.
In this free webinar, you'll discover:
Industry trends that contribute to poor connection performance and why your practice might be experiencing declining call connection.
How connection trends have shifted over the months and years.
Six steps you can implement immediately to boost your connection performance and capture more patients.
A webinar workbook to apply the topics covered at your own practice.
