When a dental organization is looking to scale and grow, it's important to identify gaps in operational processes and opportunities to resolve these gaps. Top dental groups have turned to strategic tools and solutions, both internally and externally, to stay on top in an increasingly competitive market.
In this on-demand webinar originally hosted with Group Dentistry Now, Jeff Tomcsik of Grand Dental Group will share familiar operational challenges his organization has faced in recent years, such as high turnover and call center management. He'll then discuss successful strategies and tools he's implemented to turn obstacles into opportunities. One solution in particular, Call Box, has been central to the team's ongoing success, and Jeff will uncover how his team is instilling a culture of phone accountability to drive growth.
Takeaways:
Discover successful strategies to overcome staff turnover and instill consistency across teams
Learn the specific technology and reports Grand Dental Group leverages to improve call outcomes
Learn how to develop guidelines and resources to build top performers among staff
Identify methods to enhance accountability from the top down
Jeff has a BA Degree in Philosophy with a concentration in Ethics from St. Mary's Public Honors College of Maryland. He holds a master's degree in Teaching from Notre Dame of Maryland University. After spending several years with one of the largest marketing firms in the US as a product campaign manager for major international brands, the past two decades have been focused on dentistry. As a Co-founder and owner of Tidewater Management Services (TMS), he helped drive a small single location dental practice into a multi-million-dollar fixture in the southern Maryland area with six locations and over $12MM in collections annually. In 2017 TMS merged with a regional DSO and he became their Vice President of Operations. In 2021, after fulfilling his sale terms commitment, Jeff moved to Illinois to join Grand Dental Associates as their CEO.
Nicole is a healthcare consultant at Call Box with nearly a decade of clinical healthcare experience. She received a BS in Kinesiology with a focus in health sciences from the University of Texas at Austin. She worked in a hands-on, clinical healthcare role as a team lead and surgical coordinator before joining the Call Box team. This clinical experience gives her a unique perspective that she uses to help clients improve their phone handling skills and convert more opportunities into booked appointments. While at Call Box, she has focused on educating and engaging clients on how to interpret and act on the data we provide so they can own the phone.