Nearly every patient's experience with your practice begins over the phone, making it crucial to provide a positive first impression of your practice's professionalism, efficiency, and level of care. With the right techniques, you can foster a high-performing team to optimize phone handling and capture more appointments.
Join Call Box's industry experts as they share proven phone training techniques to implement immediately with your staff, as well as insightful guidance for ongoing phone training strategies. Lead with confidence and achieve measurable results.
What You'll Learn:
5 techniques to measure phone metrics that create a culture of accountability
How to be a champion the phone with the correct benchmarks for your team
Best practices to manage your front desk staff by leveraging AI
Strategies for becoming a results-focused manager
Join us for an enriching session that will empower you to become confident in phone training with results that translate to your bottom line. Register now and take the first step toward transforming your phone management.
Terms and Conditions: Offer valid for registered healthcare managers and owners only. To be eligible for the Starbucks gift card, attendees must physically attend the live webinar. Gift cards are non-transferable and cannot be exchanged for cash. This offer is subject to availability and may be subject to change without notice. The organizer reserves the right to modify or terminate this promotion at any time. The Starbucks gift card will be distributed at the conclusion of the live event. Other restrictions may apply.
A Dallas native, Chelsey graduated from Southern Methodist University in 2015, with a degree in Biological Sciences, and a minor in Mandarin Chinese. She worked as a Microbiology Technologist at Medical City of Dallas. Chelsey now works at Call Box as a Client Sucess Consultant. Her mission is to help healthcare organizations learn customer service skills, gain the knowledge to convert more opportunities on the phone, and increase their bottom line through more booked appointments.
Tiara began her career in the fast-paced world of nursing facility healthcare. With a passion for improving patient care and operations, she transitioned to a consulting role. Tiara now helps healthcare facilities optimize their services and achieve excellence. She specializes in educating practices on how to interpret and act on the data Call Box provides so they can convert more opportunities into booked appointments and improve their phone front desk phone skills. Whether navigating the streets of St. Louis or the latest in healthcare technology, Tiara is always on the move, making strides in the industry!