McClain’s RV is one of the largest RV superstores with multiple locations covering Texas and Oklahoma. As McClain’s has expanded, however, the need for more transparent insight into metrics has also grown. Three years ago, McClain’s RV turned to Call Box to provide the in-depth reporting needed to enhance staff’s phone performance, facilitate an optimal caller experience, and capture each and every phone lead in CRM.
Call Box sat down with Marshall McCormack, Systems and Network Administrator at McClain’s RV, to learn more about McClain’s experience with Call Box and how its solutions have impacted McClain’s growing success and elevated accountability for their team members.
This case study presents:
- The common phone handling and phone process challenges McClain's RV was up against before turning to Call Box.
- The benefits McClain's RV has seen since leveraging Call Box's solutions that translate directly to the group's bottom line.
- Key features and reports within Call Box Marshall and his team swear by to see measurable, ongoing success.
- The benefit of Call Box's continued partnership with McClain's RV.