Whether your patient calls are handled by a call center or front desk staff, you've undoubtedly encountered the need to onboard and train new hires. Often, the initial onboarding process with phone handling staff is a brief, lackluster training that provides minimal on-the-spot instruction.

With turnover rates for call center and front desk staff skyrocketing, it's critical to develop an onboarding strategy that is engaging to new hires, yet also teaches the practical skills needed to excel on the phone. By building an intentional onboarding plan that incorporates a clear growth path, you will not only set your team up for long-term success, but also provide your patients an optimal caller experience.

In our exclusive webinar, Matt Cooke and Corey Johnson will offer specific recommendations to create a top-notch onboarding process for your phone handling staff. They'll provide proven techniques to motivate your new hires and set insightful goals for ongoing improvement.

In this webinar, you'll learn how to: