Your front desk or call center staff are often the first individuals your patients interact with when calling your practice. Many phone handlers, however, lack the necessary preparation and training to expertly guide patients to an appointment and navigate objections when it comes to scheduling. It's not that the interaction isn't pleasant; it's that the interaction ends without the optimal call outcome.

In our exclusive webinar series, Shallyn Hatcher will uncover the four most common scheduling objections and how to expertly overcome them on the phone. She'll provide proven scripting techniques, as well as detailed training recommendations, to practice with your team and guidance on how to use data to drive improvement.

In four 30-minute sessions, Shallyn will address how to overcome the following scheduling objections: