When practice managers recognize downward trends or challenges in handling patient phone calls, they'll often turn to technology to make immediate adjustments. While technology can be used to solve a variety of specific phone handling issues, it's not always the appropriate solution. Instead, it's the people and processes that require refinement and additional coaching… but might be getting overlooked.
In our on-demand webinar, Call Box's Nicole Craig will share why soft phone skills matter when it comes to your practice's bottom line and what you can do to improve them. You'll walk away from this webinar with actionable steps to make clear enhancements to phone handling skills and calls outcomes.
In this free webinar, you'll discover:
The difference between process and technology when it comes to fixing gaps in phone handling
What soft phone skills are and why they have such an impact on your patient phone calls and bottom line
Specific soft phone skills your team needs to keep in mind tied to Call Box's CRISP methodology
Word tracks and best practices to ensure every patient call results in the desired outcome
Nicole worked in a hands-on, clinical healthcare role for 4 years before joining the Call Box team. This gives her a unique perspective that she uses to help clients improve their phone handling skills and convert more opportunities into booked appointments. Her goal is to consistently educate and engage clients on how to interpret and act on the data we provide so they can own the phone.