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ARTIFICIAL INTELLIGENCE (AI)
Call Box’s AI-powered features inspect hundreds of data points over the phone to identify gaps in performance and pinpoint legitimate business opportunities.
Voice Recognition

Accurately attribute calls based on each staff member’s unique speech melody.

Increase accountability with performance tracking.

Improve staff performance by consistently tracking trend-based strengths and weaknesses. Voice Recognition enhances accountability among your team by displaying each call’s phone handler and his or her performance on the call. The technology identifies each staff member’s unique speech melody and recognizes the voice for future calls. With virtually no managerial intervention, Call Box users can quickly determine how a particular staff member is performing on the phone.
Sentiment Detection

Identify potentially dissatisfied or upset callers.

Receive alerts to provide proactive outreach and resolution.

Take customer relationships seriously with Sentiment Detection, which identifies potentially dissatisfied or upset callers. Set up managers to receive alerts for upset callers to proactively reach out and resolve poor experiences.
Facial Expression Detection

Monitor facial expression in real-time.

Provide immediate feedback on live calls.

Make phone performance top of mind for each staff member. Our real-time facial monitoring and feedback on live calls helps employees improve tone, remember to smile, and operate with the highest level of customer service.
Voicemail Transcription

View each voicemail’s most important details.

Easily follow up with callers’ needs.

Salvage critical opportunities with Voicemail Transcription, powered by IBM Watson. Gone are the days of sifting through an overwhelming voicemail box. Quickly identify each voicemail's most important details to provide immediate follow-up and resolution to customers.
Sensitive Information Removal

Securely exchange sensitive information over the phone.

Detect, isolate, and remove sensitive data from recordings.

Protect sensitive customer information such as credit card and social security numbers -- Sensitive Information Removal detects and erases them from call recordings to ensure customer data is securely exchanged over the phone.
Spam Call Removal

Detect and block spam calls before they hit business lines.

Capitalize on legitimate calls that present real business opportunities.

By analyzing thousands of data points, our proprietary algorithm intelligently detects and blocks spam and fraudulent calls before they even hit clients' phone lines. Spam Call Removal employs machine learning on an ongoing basis to detect new fraudulent callers and add them to a blacklist. All calls that come through our system use a unique combination of human and artificial review so clients can capitalize on only legitimate calls that present real business opportunities.
Missed Opportunity Call Alerts

Receive text or email alerts for mishandled calls.

Quickly follow up with callers to salvage appointment opportunities.

Proactively receive text or email alerts when callers do not connect with your team, convert into a scheduled appointment, or have an optimal caller experience. When Call Box detects a call that may require follow-up, our technology will automatically send an immediate text or email alert to the appropriate individual with the missed opportunity call. This allows your team to quickly follow up with callers who fall through the cracks and salvage appointment opportunities that would have otherwise been lost.
Voice Recognition
Improve staff performance by consistently tracking trend-based strengths and weaknesses. Voice Recognition enhances accountability among your team by displaying each call’s phone handler and his or her performance on the call. The technology identifies each staff member’s unique speech melody and recognizes the voice for future calls. With virtually no managerial intervention, Call Box users can quickly determine how a particular staff member is performing on the phone.
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