ENTERPRISE
Call Box's Enterprise solutions stream workflow, optimize operations, and provide actionable data and trends across multiple locations, teams, and call centers.
Call Center Solutions
Consolidate all customer communication in one place.
Manage customer conversations across locations or teams.
Consolidate all customer communication in one place with Call Box's call center solutions to provide consistent caller experience and phone handling interactions. Staff is presented with relevant caller information from CRM, PMS, or other contact management platform as a call comes in to handle the call more efficiently. With easy-to-read conversation history and the ability to listen in on live calls, you can monitor, manage, and execute on customer conversations across multiple locations or teams. The live feedback loops improve agent performance on the live call and going forward.
Enterprise Staff Performance Report
Analyze individual agent performance across locations or teams.
Proactively improve performance based on defined benchmarks.
Understand agent performance across multiple locations or teams with breakout reporting to determine top and bottom performers in a single report -- allowing you to make educated adjustments to improve operations. Define benchmarks to hold agents accountable to continuous improvement and instill healthy competition within and among teams.
Location Trends
Identify overarching trends across locations.
Prioritize your time and attention.
Identify overarching trends and define benchmarks across locations to determine which are struggling with particular call metrics. Prioritize your attention on locations with the greatest opportunity to boost revenue.
Marketing Trends
Make educated marketing decisions.
Intelligently allocate marketing spend.
Analyze marketing performance and trends across locations, drilling down to the success of each marketing source. Make informed decisions on where to allocate your marketing spend, whether that's focusing on a particular media or geographic area.
Connection Trends
Track month-over-month progress of connected customers.
Proactively get ahead of any downward connection trends.
Track how well each location or team is connecting callers to someone who can actually help. Track month-over-month progress to get ahead of any downward connection trends to proactively uncover solutions.
Call Outcome Trends
Identify downward trends in call conversions.
Make proactive adjustments to stay ahead of the competition.
Stay on top of enterprise operations by proactively identifying locations or teams that are falling below the industry standard call conversion rate. Take preventative action and made appropriate adjustments to ensure your business stays ahead of the competition.
Call Center Solutions
Consolidate all customer communication in one place with Call Box's call center solutions to provide consistent caller experience and phone handling interactions. Staff is presented with relevant caller information from CRM, PMS, or other contact management platform as a call comes in to handle the call more efficiently. With easy-to-read conversation history and the ability to listen in on live calls, you can monitor, manage, and execute on customer conversations across multiple locations or teams. The live feedback loops improve agent performance on the live call and going forward.
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Learn more about Call Box's solutions for optimizing enterprise operations.