Don't mind me. Just necroposting

CRISP report data is now displaying.

We are receiving reports of the CRISP report showing no data. No data will be lost in this. Our engineers are aware and will have data displaying again shortly.

Telephony traffic is showing normal status at this time.

We are seeing elevated congestion rates on some telephony traffic. Our engineers are currently investigating.

We are currently seeing some delays in the availability of our call reviewing platform. This may result in delays in review information attaching to calls. No data will be lost as a result.

Some users were experiencing errors when opening calls from emailed reports. This has been resolved.

Outbound and click to call functionality has been fully restored and all tests are completing successfully.

We are currently seeing failures on outbound calls, including click to call. Our team is looking into the root cause and will have this resolved as quickly as possible.

We are currently seeing failures on outbound calls, including click to call. Our team is looking into the root cause and will have this resolved as quickly as possible.

This morning, we identified a step in our process to send calls into eLead CRM that was not fully completing. This has been resolved and shares are sending at their normal rate again. No data will be lost as a result of this, but there may be slight delays in seeing data in the CRM.

Solution implemented on Listen to Calls/Search for a Call and all testing has been successful.

Our engineers have identified a piece of code causing errors on Listen to Calls/Search for a Call on certain accounts. The solution has been identified and will be implemented shortly.

All boxes are back within normal operating thresholds.

We have detected increased CPU utilization on one of our telephony boxes and are currently investigating. This is not impacting telephony traffic at this time.

Index update completed successfully.

We are adding an index to one of our reporting tables that will significantly improve load times on reports. There may be a brief lag/downtime in pulling reports while we complete this. Updates will be posted here shortly.

All staff profile updates are saving at this time.

Earlier today, we pushed an update to restrict who can make edits to direct and mobile numbers in staff profiles. This caused some users to be unable to edit these fields. We are aware and are currently in the process of reverting this change.

The source of the issue with calls sending into eLead was discovered and resolved. All missed shares were re-sent by 7pm CST last night.

We have been seeing failures when sending call information into eLead CRM. Our team and theirs are working to troubleshoot both sides to remove any disruptions and send missed data through.

We have detected brief latency on inbound and outbound calls hitting our telephony boxes. Our team is investigating and should have this latency removed shortly.

Review data has caught up and has been operating smoothly.

Replication has been updated for click to call and everything should be functioning correctly at this time. If you experience any further issues, please reach out to support with examples at 214-446-7867.

We have discovered timeout errors connecting to our click to call servers. All click to call tests are functioning normally at this time and we will continue to monitor.