A Deep Dive into Call Box’s Newest Cutting-Edge Technology and Innovations
Over the past couple of months, Call Box has introduced many innovative features and enhancements. These include LLM-Based Call Coaching, Pursue Opportunities Seized reporting, and Mystery Shop Scorecard
Want to make sure you are taking full advantage of these new reports and features?
Join key members of Call Box’s product team – Jackie Bowers, Kelsey Parrish, and Jenny Packard – in a live panel hosted by Sophia Kowalewski! They will discuss these groundbreaking updates in depth and offer actionable tips to leverage the innovations that will lead to improved patient experience, phone handling success, and elevated bottom-line revenue!
We’ll have time for live questions at the end, but if you want to make sure our team has time to answer your questions, submit those to content@callbox.com
During this Town Hall, we'll dive into some of the latest features and innovations including:
Phone Skills Training for Dental Practices
Call Recording Transcriptions
Call Recaps
Mystery Shop Scoreboard
Pursue Opportunity Seized Reporting
Practice Management System Integrations
Jackie Bowers has been with Call Box for 12 years, spending time in several departments around the company, getting to know our users, and the ins and outs of our product. Some of the most exciting parts of her job are using client feedback to drive tangible differences in our offerings, participating in marketing brainstorms, and roadmapping AI-based enhancements to the Call Box product.
Jenny has worked at Call Box for over 8 years in an array of areas including technical support, consulting, machine learning, and most recently product management. She loves all areas of the Call Box’s product but has found a home in website calls and machine learning. This year she played a pivotal role in spearheading the adoption of the latest advancements in GA4 and maintaining strict adherence to industry standards. She enjoys hearing from our clients and working with them to ensure they are Owning the Phone.
Kelsey has worked at Call Box for nearly 3 years, starting as a consultant who built strong relationships with clients and now as a product manager who is working on building for optimal customer experience. Currently, Kelsey is leading the movement that is Call Tags and looks forward to the benefits gained by our clients.
Sophia has spent the last 3 years working with healthcare organizations to increase their bottom line through improving phone handling and converting more opportunities. Her goal is to ensure that these organizations have the data and skills to own the phone and each reach their unique office goals.