Consistency is Key: How 123Dentist Leverages Call Box to Achieve Consistently Above Average Call Connection
Consistency is key, and with consistency, opportunity presents itself. That's what can be seen with 123Dentist in their ability to connect patient phone calls. After analyzing thousands of calls from June 2022 to November 2022, Call Box found that 123Dentist practice locations not only maintained a consistently high average call connection rate but also that a handful of locations saw dramatic improvements in call connection performance.
This case study presents:
Data highlighting the effects of call connection performance
What a connected call is and why call connection is vital to success
The common causes of patients not connecting over the phone
Steps to take to improve call connection rates
Ways to track call handling performance
How to create efficient follow up processes
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