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Which CRISP Phone Handling Metric Should My Practice Focus on to Improve Phone Performance?
Take the five-minute quiz below to identify which strategic phone handling metric your practice should focus on. The suggested metrics, based on Call Box's CRISP phone handling regime, aim to help practices increase the number of booked appointments and improve patient experience!
Currently, what is your practice's biggest challenge when it comes to the phone?
Converting patient appointment opportunities into scheduled appointments
Following up with missed patient opportunities
Staff turnover
Identifying the marketing source tied to patient calls and which marketing efforts are converting
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