Call Box is pleased to announce the launch of Phone Skills Training — a comprehensive solution for dental practices that includes specialized phone handling training videos and an AI-fueled Call Coaching solution. This comprehensive training program empowers your staff to enhance patient interactions and increase appointment bookings by following Call Box's proven phone handling best practices.

The Dental Phone Skills Training includes engaging videos developed by Call Box's partner, Dentlogics. These in-depth videos ensure that your staff is equipped to handle patient calls with professionalism and efficiency. The new virtual training program caters to staff at every level of your practice, covering a wide range of applicable topics. From handling opportunities to scheduling and managerial courses, the program is designed to instruct your team on how to elevate your practice's patient experience. The videos are shareable, so managers can send staff specific videos when specialized training is needed.

To access these videos, log in to your Call Box account and click on the new “Phone Skills Training” pod from the dashboard. This will direct you to the video library with 20+ different courses. As Dentlogics creates new training videos, these will be added to the content library.

Call Coaching complements Call Box’s Phone Skills Training program by providing instant qualitative coaching notes on an unlimited number of missed patient appointment opportunity phone calls. Call Coaching leverages advanced large language models specifically trained to follow Call Box's phone handling recommendations and best practices. With a click, managers can deliver expert Call Coaching, access coaching notes for one-on-ones, or share calls instantly for ongoing, individualized staff development. Unlimited Call Coaching is a key component of Call Box's Phone Skills Training, providing a comprehensive approach to enhance staff performance and foster continuous improvement.

How Does Call Coaching Work?

When a call is marked as a missed appointment opportunity and you see the “Call Coaching” button on the Call Detail, simply click the button. Within seconds, you'll receive detailed coaching notes tailored to that specific call, highlighting areas of improvement and best practices.

With comprehensive videos hosted by Dentlogics and LLM-based Call Coaching, dental practices will excel in patient interactions and boost appointment conversions. Embrace Call Box’s Phone Skills Training to revolutionize your approach to Own the Phone.

Ready to invest in your practice’s phone performance? Schedule a call with a Call Box expert HERE to learn more.