In today's fast-paced healthcare industry, having the right information at the right time is crucial. That is why we are thrilled to announce a significant enhancement to our Call Alerts! The enhanced Call Alerts empower you to respond promptly, make informed decisions, and ultimately provide a better experience for your patients.

The redesigned Call Alerts are geared toward providing you with more information and a seamless experience in an aesthetically pleasing format to better manage your patient interactions. This means having a wealth of information at your fingertips!

The revamped alerts empower you to follow up swiftly with patients, ensuring no appointment opportunity slips through the cracks. Redesigned Call Alerts pull the most important call information forward to see before clicking so you can act immediately on EVERY important phone up. Everything that is visible in Call Details from the Call Box platform is now accessible from your set alerts. Quickly review Call Outcomes, Ad Source Information, and the patient’s number to prepare you to take prompt action.

Not currently receiving Call Alerts and want to set those up?

Instead of deleting the entire audio file if sensitive information is detected, users can now listen to the call while only sensitive information is redacted. Call Box allows you to read the audio transcription and listen to the call from the Call Box platform, emails that include call details, calls shared into your PMS, or other integrations without seeing or hearing patient’s sensitive information.

Click HERE, then select ‘NEW AUTOMATED REPORT’ in the top left corner to set yours up.

If you have any questions regarding this update, please reach out to your Call Box consultant or Call Box Support.