Resources | Call Box

Medical Practices

Own the Phone Tips

Which CRISP Phone Handling Metric Should My Practice Focus on to Improve Phone Performance?

Take this short quiz to identify which strategic phone handling metric your practice should focus on based on our Call Box CRISP methodology.

3 Ways AI Can Streamline Your Practice's Phone Handling

Discover 3 ways AI can make your practice's phone process more efficient and help you book more appointments.

Metrics that Matter: Healthcare Phone Benchmarks to Boost Your Bottom Line

Download your playbook to help your practice focus on key performance indicators to elevate your phone performance!

3 Crucial Phases of a Patient Phone Call to Ensure a Set Appointment

Revolutionize your practice's appointment conversion rate with these three tips.

3 Strategies to Optimize Scheduling Flexibility and Improve Appointment Booking Rate

Implement these three key solutions to reduce unbooked appointments and improve patient satisfaction.

Industry Report

5 Data-Backed Phone Strategies to Refine Patient Appointment Outcomes

Download this research study to learn data-backed tactics and eye-catching industry trends to enhance phone communication strategies!

5 Ways to Uncover Holes in Your Practice's Phone Processes

Uncover holes in your practice's phone process with these tips!

5 Ways to Master Phone Etiquette and Elevate Patient Experience

Uncover how your healthcare practice can shape phone interactions by becoming a "pro" on the phone!

3 Impactful Strategies to Augment Your Practice's Phone Handling Techniques

Embrace these 3 tactics to enhanced patient satisfaction and foster long-term relationships.

3 Ways Call Tracking Can Enhance Healthcare Marketing Effectiveness

Explore three ways call tracking can refine your practice's marketing strategies.

Front Desk Guide to Booking Tough Patients

Check out your essential guide to booking tough patients and inviting them into the office!

Combat Common Misconceptions: Healthcare Call Tracking 101

From marketing to patient care, check out Call Box's essential guide to leveraging call tracking for success!

5 Phone Scripts that Enhance Patient Experience

Download this one-pager to gain valuable phone scripts to share with your team!

3 Strategies to Optimize Marketing Spend and Get More Conversions

3 Strategies to optimize your marketing spend and properly place ads.

6 Steps to Harness Data-Driven Marketing Insights and Maximize ROI

This guide offers actionable strategies for optimizing healthcare marketing campaigns with the complete 6 steps for execution.

Prepare Your Phones for the Holiday Season: The Ultimate Phone Handling Checklist

Prepare your phones for the holiday season with this ultimate checklist, covering staffing, call routing, and holiday hour communication to ensure a smooth patient experience.

6 Strategies to Get Your Practice Holiday Ready

Check out our research study to learn how to handle the influx of calls during the holiday season!

The Phone Bridge Advantage: How This Simple Tool Can Transform Your Healthcare Practice

Healthcare practices with bridges have a higher call connection rate than those without. Read now to learn how to harness this powerful tool!

How To: Expertly Navigate a Patient Call from Consideration to Appointment

Download to uncover how well-crafted word tracks can make a significant difference in ensuring positive and impactful conversations with your patients!

Connecting the Dots: The Importance of Call Connection at Your Healthcare Practice

Read more to learn why call connection is essential to your practice, and how you can improve your connection rate.

4 Research-Driven Strategies to Improve Appointment Conversions

Call Box data analysts researched thousands of healthcare practices to pinpoint four data-driven tactics you can implement to see a spike in your appointment conversions over the phone.

5 Front Desk Tips to Enhance Patient Experience

In this blog, we go over five phone tips that the front desk can use to improve your practice's bottom line.

Your Cheat Sheet to Master the GA4 Transition

Download this FREE Cheat Sheet to ensure your team is mastering the GA4 transition.

5 Soft Phone Skills That Prove Technology Can't Replace the Phone

This blog goes over 5 soft phone skills that can't be replaced by technology that your practice can use to improve patient experience.

INDUSTRY REPORT

Taking a Closer Look: 5 Insightful Healthcare Phone Trends from 2022

In this highly anticipated industry report, Call Box provides the top phone trends of 2022 compiled from thousands of phone calls across hundreds of practice partners.

3 New Year's Resolutions Your Practice Needs to Set in 2023

In this blog, we go provide three realistic yet ambitious goals your practice can set for the new year and which Call Box tool can help achieve them.

The 5 Need-to-Know Proper Phone Handling Techniques for Your Practice

Download this FREE guide to learn all 5 proven techniques that will ensure your staff is fully equipped to handle the phones!

Holiday Preparations: Get Ready for 2023 with the Phones

This blog goes over three ways your practice can use the phones to increase appointments scheduled and boost patient experiences so you can rest assured business will be booming after the holidays.

Proven Word Tracks for Answering Four Tough Patient Scheduling Objections

Use these word tracks to prepare and train your staff to expertly guide patients to an appointment and navigate objections when it comes to scheduling.

5 Phone Trends Dictating Appointment Outcomes

In this FREE data study, Call Box compiles top phone trends based on new and existing patient appointment outcomes from 2020 to 2022 by analyzing thousands of practices' phone metrics.

Missed Connections: Uncovering the 'Why'?

This blog explains the three steps to take to better understand why your calls are not connecting.

Phoneside Manners: 4 Strategies to Improve Patient Experience with Proper Phone Etiquette

In this blog, we go over the importance of phoneside manners and provide four strategies to assist your team with proper phone etiquette and set your practice up for success.

The Quality of Your Data Matters

In this blog, we explain how Call Box's technology leverages the phone to improve phone processes, increase booked appointments, and enhance patient experiences.

Overcoming Objections: 3 Ways to Increase Appointments Scheduled

In this blog, we put together the three top tactics to combat common objections and boost appointments scheduled.

3 Ways to Make Increased Call Volume a Growth Opportunity, Not a Hassle

This blog goes over three ways you can make sure your practice is capitalizing on the increase in call volume and own the phone (instead of letting it own you).

Own the Phone Tips

2021 Data Study

In this exclusive data study, Call Box examines key phone handling trends from more than 1,800 healthcare practices to present the top five industry-wide phone trends of 2021.

4 Ways to Improve Patient and Staff Experience

Learn how Call Box and NexHealth work together to help improve your patient and staff experience and take your practice to the next level.

How the Industry 10DLC Initiative Affects Texting Your Customers

In this blog, we explain what the 10DLC initiative is and why it is required for text-enabled phone numbers.

Resolving a Declining Trend in Healthcare Practices' Call Connection Performance

This e-book offers straightforward strategies to improve call connection and shares why your practice should care about connecting on the phone.

The Top 5 Phone Trends of 2020

This data study presents the top five phone trends of 2020 and shares specific data points to better understand how your practice's phone metrics compare to industry averages.

Reducing Cancellations by Setting Clear Expectations on the Phone

This blog goes over five proven recommendations to expertly leverage the phone to reduce last-minute cancellations and no-shows.

Own the Phone Tips

Best Practices for Bridges

Call Box offers its clients customizable bridges to be placed on any Call Box tracking line. In this guide, we go over five best practices to keep in mind when creating a bridge.

How Healthcare Practices are Managing a 69% Increase in Calls with Fewer Resources

In this data study, we show how healthcare practices handled a 69% increase in call volume in 2020 and also suggest 6 ways to effectively handle high call volume.

3 Steps to Optimize Your Front Desk by Leveraging the Tracking Line Summary

This blog goes over the importance of keeping a watchful eye on call trends in order to staff your team appropriately to ensure every patient caller is helped.

The Top 4 Features Offered by Cloud Phone Systems You'll Actually Use

This blog goes over four of the top features offered by cloud-based phone systems that healthcare practices are leveraging to effectively communicate with patients and enhance the caller experience.

3 Ways to Uncover Your Practice's Missed Patient Opportunities

In this blog, we suggest three ways you can use Call Box to follow up with missed patient opportunities.

Arm Your Practice with a Phone System Designed for Flexibility

This blog explains how Call Box provides a flexible cloud-based phone system that is smarter, simpler, and more dependable.

Reduce Patient Hold Time

Learn how you can alleviate patient hold time by utilizing Call Box's tracking line summary report.

Building an Effective Phone Script

Learn the five essential steps to build a phone script for your practice.

Combating Spam Calls

Learn how Call Box combats spam calls so that your practice can focus on patient calls without distractions.

Appointment Case Study

This one pager shows the importance of human reviews to identify patient appointment opportunities.

4 Tips to Boost Revenue

This guide goes over 4 tips of how to use the full potential of the phone to increase revenue at your practice.

Feedback Loop Booklet

Learn about the feedback loop and how your practice can track phone performance to improve your phone skill metrics.

CRISP Phone Skills

This guide gives a quick overview of CRISP and how it can be used to improve your practice's phone skills.

Outbound Best Practices

Follow this six-step guide to reconnect with lost callers (and book more appointments!)

Phone Skills Cheat Sheet

This cheat sheet helps improve your phone skills using Call Box's CRISP methodology.